Changes to Insurance Billing
In the past, Mend has always written off patient copay and coinsurance amounts related to additional therapies during acupuncture visits such as gua sha, cupping, moxa, etc. Through agreements with private insurers, we were able to make our services as accessible as possible. Unfortunately, private insurance compensation began changing in 2022, leading to a 20% reduction in reimbursements. To recoup this loss, we have been working with insurance negotiators and billing consultants. Despite these efforts, insurers continue to pay below market value, significantly lower than our out-of-pocket rate, despite the substantial administrative burden. Due to this change, we are no [...]