Mend Acupuncture respects your privacy and is committed to protecting the personal information you provide through our website, https://mendacupuncture.com.

This Privacy Practices Policy outlines how we collect, use, and safeguard your information and what choices you have regarding your data.

1. Information We Collect

We may collect the following types of information when you interact with our website:

a. Personal Information You Provide

  • Name, phone number, email address (e.g., when you fill out a contact form or request an appointment)

  • Health-related information you choose to share when contacting us or booking services

b. Automatically Collected Information

  • IP address, browser type, pages visited, and other usage data (via cookies or analytics tools)

  • Device type, operating system, and time spent on pages

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide requested services

  • Schedule appointments and manage communications

  • Send newsletters, updates, and promotional offers (only with your consent)

  • Improve website functionality, content, and user experience

  • Ensure compliance with applicable laws and clinic policies

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third-party service providers for specific tasks such as:

  • Appointment booking and calendar management

  • Website analytics (e.g., Google Analytics)

  • Email communications (e.g., Mailchimp)

These providers are required to protect your information and use it only for the services they provide.

4. Cookies & Tracking Tools

Our website may use cookies and similar technologies to:

  • Understand website traffic and user behavior

  • Improve your browsing experience

  • Enable social media and marketing integrations

You can manage your cookie preferences through your browser settings.

5. HIPAA and Health Information

If you submit health-related information through our site, we treat it with the same level of care as we do in our clinics. We follow HIPAA-compliant standards in our practice operations. However, please avoid submitting sensitive medical information through unencrypted channels (e.g., contact forms).

6. Your Choices

You have the right to:

  • Request access, correction, or deletion of your personal data

  • Opt out of email marketing at any time by clicking “unsubscribe” in our emails

  • Disable cookies via browser settings

To exercise your data rights, email us at hello@mendacupuncture.com

7. Data Security

We implement industry-standard measures to protect your data from unauthorized access, disclosure, or misuse. However, no online transmission is 100% secure—please use discretion when sharing personal information online.

8. Children’s Privacy

Our services are not intended for individuals under the age of 12. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Practices Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this policy or how we handle your information, please contact us at:

Mend Acupuncture
2700 Remington Ave
410-225-1776
hello@mendacupuncture.com